Skype is Hanging Up — What’s Your Next Call?
Skype will shut down in May 2025, marking the end of an era for millions of users worldwide. Microsoft has officially announced its decision to retire the pioneering video and voice-calling platform as it shifts focus to Teams. Launched in 2003, Skype quickly became the go-to tool for global communication, offering free voice and video calls […]
Best Outsource IT Support Services And Practices 2024
What is IT Support? Living in a technologically advanced era, you would have heard the term IT Support Services time and again. IT (Information Technology) Support is basically a broad term that refers to assistance with technology-related services and products. Such services would include maintaining and monitoring computer networks and systems, diagnostics of software and […]
How To Get Cost-Efficient 24×7 IT Support in Singapore
Do you know the true cost of your internal IT support team? Factor in their employer CPF contribution, annual bonuses, annual increments, health benefits and dental benefits; this total cost often surpasses merely calculating the basic salary of each individual team member. As a result, most companies in Singapore rely on a very lean IT […]
IT Outsourcing in Singapore
IT Outsourcing refers to engaging an external company, and its consultants, to manage and handle some or all of the Information Technology functions in an organization. Some IT functions include Helpdesk, Technical Support, Infrastructure Management, Security Management, Data Backup and Disaster Recovery. IT Outsourcing is becoming a growing trend in Singapore as it is in other country […]
7 Factors to Consider When Outsourcing IT Support
Modern workplaces are increasingly dependent on Information Technology (IT). Be it computers and laptops, servers, simple communication settings, or cybersecurity — the IT department takes care of it all and much more. What is IT Support? An IT Support team is responsible for installing and configuring computer hardware and software systems and networks across organisations. They […]
Top 5 Benefits and Best Practices of Outsourcing IT Helpdesk Support
The COVID-19 pandemic has accelerated the need for outsourcing services, which were initially seen as a stopgap during the pandemic and have now become a new norm. Organizations are now resorting to outsourcing to address deficiencies, create more value, and deliver comprehensive solutions as they build a blueprint for the future. A survey conducted by […]
On-site IT Support Services vs. Remote IT Support Services
Solving Your IT Issues with the Right Experts IT support is needed in most businesses to tackle issues related to systems and technological equipment. In most companies, 97% of IT issues can be resolved remotely via phone call, email, or live chat. This means that you can resolve your IT issues without having on-site personnel […]
What Is IT Support and What Does an IT Support Specialist Actually Do?
What Exactly is IT Support? IT Support refers to the service of providing assistance to individuals and businesses regarding technology-related matters. This being said, an IT support specialist is an expert with thorough knowledge of technology-related matters who will help you with IT support services. For businesses in Singapore, IT support services provide more than […]