Do you know the true cost of your internal IT support team? Factor in their employer CPF contribution, annual bonuses, annual increments, health benefits and dental benefits; this total cost often surpasses merely calculating the basic salary of each individual team member. As a result, most companies in Singapore rely on a very lean IT support team (more often than not, it’s usually a one-man show).
The Demands on Today’s IT Support
This lean IT support structure often creates a queue system for pending IT issues, which may lead to user dissatisfaction as they wait for their concerns to be resolved.
Additionally, when team members are on medical, urgent, or annual leave, organizations end up temporarily lacking the IT services needed to maintain seamless operations.
With a small team, there is often limited access to specialized expertise, which can make handling complex technical issues more time-consuming. Furthermore, with support typically restricted to office hours, responding to after-hours issues becomes an uphill task for the team.
As such, this leaves the “lean team” feeling stretched, overwhelmed and dissatisfied with their job, leading to a high turnover rate.
Sounds familiar? It may be high time to consider outsourcing your IT Support Needs. According to LinkedIn, over 70% of all technological needs can be resolved remotely! Remote IT Support means that a dedicated Managed IT Support Services provider can access your systems from anywhere, at any time, ensuring that your IT Support needs are addressed quickly and efficiently.
Benefits of Managed IT Support Services
- 24×7 AvailabilityIT Service Providers typically provide IT support 24×7, ensuring your systems are monitored and issues are resolved promptly, even outside of regular business hours. This reduces downtime and keeps your operations running smoothly.
- Cost-EffectiveOutsourcing your IT support helps optimize resources and reduce costs associated with training and maintaining a large in-house team, allowing organizations to focus on core functions while ensuring that IT needs are met efficiently.
- Expertise and Specialized KnowledgeIT Service Providers bring a wealth of specialized skills to the table, supporting your internal IT team with advanced IT support. The service provider’s expertise ensures your business receives top-tier support without straining your team or requiring additional hires.
- Proactive MaintenanceWith proactive monitoring and regular maintenance, IT Service Providers will help you enhance system performance by identifying and resolving potential IT issues before they arise. This ensures smooth operations, boosts efficiency, and helps maintain maximum uptime.
That being said, outsourcing your IT support should not replace your in-house IT team. Instead, it allows your company to maintain a lean team while reducing their workload, boosting efficiency and job satisfaction. With Managed IT Support Services, your IT team can focus on larger projects, enabling the company to stay aligned with technological trends and advancements. Plus, they can enjoy their annual leave with peace of mind, knowing their IT support is covered 24×7.
Why Choose Adventus for Your IT Support Needs?
Intrigued by the value that you can get? Engage Adventus for expert Managed IT Support Services. Our dedicated team of IT experts will conduct a comprehensive analysis of your company’s IT support needs. Our team will work closely with you to identify gaps, recommend cost-saving strategies, and help you restructure your IT environment for maximum performance. Whether you’re looking for 24×7 IT support, proactive monitoring, or specialized services like vendor management and infrastructure maintenance, we ensure your IT systems run smoothly and securely.
Contact us now and take the first step toward optimizing your IT environment!